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Home > LIAT Waiver Policy - COVID-19

LIAT WAIVER POLICY – COVID-19

With the rapidly evolving situation with COVID-19 (Novel Coronavirus), LIAT has recognized that your travel plans may be affected. LIAT is therefore allowing passengers whose travel may be affected to make changes and cancellations. LIAT will waive the change and cancellation fees for passengers travelling between March 12th and June 30th, 2020.

  • The waiver applies to passengers who have booked tickets on/before March 31st, 2020
  • The applicable travel dates must be between March 12th and June 30th, 2020.
  • Passengers who have booked via travel agencies must contact their travel agencies to make the necessary changes/cancellations. 
  • In case of changes to your booking, LIAT will change the booking to a future date of travel within the range of LIAT’s schedule with no penalties. 
  • Passengers may also choose to cancel their trip and receive a full credit. Passengers may apply this credit towards the purchase of a new ticket * within one year from the original issue date. Applicable fare differences may apply for new travel dates.  

 
GDS Travel Agents 

Travel agents who created reservations within the GDS must use Waiver Code "LICOVID".

  • Waiver codes should be provided in OSI field (format: OSI WAIVER LICOVID ) for ARC reporting agencies or ticketing fields (tour code, ticket designator or endorsement boxes) for BSP reporting agencies. Agencies are encouraged to place waiver codes on both the ticket and the PNR, if possible. Transactions without a waiver code are subject to debit memo.
  • Waiver codes may be used once per eligible change, as allowed by parameters above. Your clients should be contacted in advance of the record being worked in order to confirm acceptance of the new travel plan.

 
To call toll free from destinations within the Caribbean 1-888-844-LIAT (5428) 

For those calling Antigua from other countries 1-268-480-6200 

For those calling within Antigua please telephone 480-5582

For those calling from Barbados 1-246-434-5428

For those calling from Guyana 592-222-1725/26 

For those calling from Puerto Rico/USVI 1-866 549-5428

E-mail: Reservations@liat.com
 
LIAT will continue to monitor the situation and advise passengers of any changes to this policy.  
 
*Terms and conditions apply. Credits may not be used toward promotional fares.

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