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Home > LIAT WAIVER POLICY – COVID-19

With the rapidly evolving situation with COVID-19 (Novel Coronavirus), LIAT has recognized that your travel plans may be affected. LIAT is therefore allowing passengers whose travel may be affected to make changes and cancellations. LIAT will waive the change and cancellation fees for passengers travelling between March 12th and June 30th, 2020.

1.    Passengers must hold confirmed bookings for the affected period of travel. Booking must have been made before 31st March, 2020.
2.    Passengers are allowed to change their booking with change fees waived for travel up to June 30th 2020.
3.    Passengers who have booked via travel agencies and online travel websites MUST contact their travel agencies or online travel websites to make the necessary changes/cancellations. 
4.    Customers MUST contact LIAT’s Reservations Call Centre or their travel agent BEFORE the scheduled date of travel to make changes. 
5.    Passengers may also choose to cancel their trip and receive a full credit. Passengers MUST cancel their booking BEFORE the scheduled date of travel. Passengers may apply this credit towards the purchase of a new ticket* within one year from the original issue date. Applicable fare differences may apply for new travel dates. 

Affected passengers are asked to contact our Reservations Call Centre:
    To call toll free from destinations within the Caribbean 1-888-844-LIAT (5428) 
    For those calling from within Antigua and from other countries 1-268-480-6200 
    For those calling from Barbados 1-246 434 5428
    For those calling from Guyana 592-222-1725/26 
    For those calling from Puerto Rico/USVI 1-866 549-5428
    E-mail: Reservations@liat.com
    
Due to a large volume of calls and e-mails, please only contact us if you are scheduled to travel in the next 72 hours. 

LIAT will share any changes made to travel restrictions, our schedule and cancellation policies in a timely manner.

Please note that further instructions/restrictions from governments of countries in which LIAT operates may mean changes to the LIAT schedule. 

*Terms and conditions apply. Credits cannot be used to purchase promotional fares.  Valid until 23rd March 2020. This policy supercedes all previous policies that have been issued

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