LIAT USE OF CREDIT POLICY – COVID-19

Due to the COVID-19 pandemic and the closure of airports and borders, LIAT suspended its flight services in April 2020. This may have affected your travel plans. LIAT is, therefore, allowing passengers whose travel may be affected to utilise their credits for future travel.
  • All credits due to expire between March and December 2020 will now expire on December 31, 2021.
  • All credits issued during 2020 will now expire on December 31, 2021.
  • All credits issued after November , 2020 will expire 12 months from their date of issue. 
  • LIAT will waive all change fees for new bookings until January 31st, 2021. However, applicable fare differences MAY apply for new travel dates or routes. 
HOW TO BOOK USING CREDITS
To utilise the credits for bookings
  • Passengers must e-mail the LIAT Reservations Call Centre (credit.shells@liat.com) to book their reservations. 
  • Passenger must provide via e-mail the name of the passengers, the confirmation number and a copy of their previous itinerary which reflects the credit amount along with new travel dates and destinations. 
  • Once the credit is confirmed, it will be applied to the booking made by the Call Centre. Credits may only be used towards one specific booking. Applicable fare differences must be paid to complete the booking.
  • Travel credits cannot be used to pay for ancillary fees (Fare differences, baggage fees or Pet fees).
  • The Reservation Call Centre will reply to emails within 3 business days.

You can contact our Reservations Call Centre for more information or assistance. 
To call toll free from destinations within the Caribbean 1-888-844-LIAT (5428) 
For those calling Antigua from other countries 1-268-480-5601
Send us a message by using our contact form under the category Credit Shells

*LIAT Terms and conditions apply. Credits may not be used toward promotional fares. 
Use of Credit Policy
Issued 20th Nov 2020

EXTENSION OF SUSPENSION OF PASSENGERS SERVICES

LIAT wishes to advise that the airline has extended the suspension of ALL passenger services until July 15th , 2020.

All passengers booked during the period of suspension will automatically have their bookings automatically cancelled. ** Once we announce the resumption of services, passengers will be allowed to rebook via our Reservations Call Centre or Ticketing Offices. Please see the UPDATED COVID-19 WAIVER POLICY for more information.

LIAT remains committed to ensuring that our region is connected. We would like to thank our staff, customers and stakeholders for their loyalty and understanding during this unprecedented time.

** If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for future travel.

The information on this Travel Advisory is current as of 25th June 2020. It is subject to change without prior notice.
TA: 19/20Issued 25th June 2020

Dear Customer,

In April 2020, LIAT suspended its commercial passenger services due to the continued impact of the COVID-19 pandemic.

During this suspension, we have been working with a view to restarting our operations as soon as possible. While the Board and Shareholders have considered numerous proposals to safeguard the survival of LIAT, the COVID-19 crisis has created unprecedented challenges. These challenges have led to options which include a proposal to liquidate the airline.

Further information about LIAT’s future will only be available after LIAT’s next Annual General Meeting which has not yet been scheduled. As a result, we deeply regret that we are unable to provide any further information to assure you but promise to update you as soon as a decision has been made.

Please continue to monitor our website and social media platforms for updates.

LIAT USE OF CREDIT POLICY – COVID-19

EXTENSION INTO 2022

ST. JOHN’S, ANTIGUA, December 14, 2021 – Due to the COVID-19 pandemic and the closure of airports and borders, LIAT suspended its flight services in April 2020. This may have affected your travel plans. In November 2020, LIAT resumed its operations on a limited schedule. However, with the travel restrictions, persons may not have been able to complete travel. LIAT has been allowing passengers whose travel may be affected to utilise their credits for travel. All credits due to expire between March and December 2020 will now expire on December 31, 2021.

LIAT wishes to announce the following updates to its credit policy:

  • All credits due to expire between March and December 2020 will now expire on March 31, 2022.
  • All credits issued before November 26, 2020, will now expire on March 31, 2022.
  • All credits for travel originating in St Thomas are extended for use by November 30, 2022.
  • All credits issued after November 26, 2020, will expire 12 months from their date of issue

The expiration of credits is not applicable to countries that the airline has not resumed flights to i.e. Guyana, Trinidad, Martinique, Guadeloupe, and Puerto Rico. Passengers can utilize their credits for booking by visiting www.liat.com/faq or by calling our Reservations Call Centre for assistance. Passengers are advised that LIAT Terms and Conditions apply

TA 02/21
Issued: 14 December 2021

LIAT (1974) LTD (Under Administration) | Bismarck Business Complex | LIAT Road | Antigua |Website: www.liat.com
Telephone: +1 (268) 480- 5601 |fax: +1 (268) 480-5638 | email: corporate.communications@liat.com |