As Caribbean people we are diverse in many aspects of language, culture, and ability. Therefore at LIAT, the Caribbean Airline, we are committed to diversity, accessibility and inclusion. For many years we have been serving and accommodating customers with varying disabilities and adhering to the emerging legislative requirements around the world. This includes the US Department of Transportation rules regarding accessibility for persons with disabilities. .
As we try our best to treat our customers equally and with respect, LIAT’s website has been designed to meet the Web Content Accessibility Guidelines (WCAG) published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), the main international standards organization for the Internet. These set of guidelines specify how to make content accessible, primarily for people with disabilities—but also for all user agents, including highly limited devices, such as mobile phones. The current version, WCAG 2.0, was published in December 2008 and became an ISO standard, ISO/IEC 40500:2012 in October 2012.
In effect our website provides text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language using standard accessibility assistive tools. We also make all functionality available from a keyboard, provide users enough time to read and use content, and have not designed content in a way that may be known to cause seizures. We also provide ways to help users navigate, find content, and determine where they are.
In addition, we try to ensure that information and the operation of the user interface is understandable, text content readable, with web pages appearing and operating in predictable ways, while providing help to users so that they can avoid and correct mistakes.
Our Aircraft and Airports
Consideration must be given to the fact that LIAT operates in economically developing markets. As a result many of our airport operations are constrained by what is, and can be, provided by the airport owners and airport management themselves. Nevertheless LIAT continues to work with our airport partners to ensure facilities and service abilities can meet, as far as is reasonably possible, the needs of our disabled customers.
In recognising some of the structural limitations many airlines operate under, our fleet of aircraft, the ATR-72 has been given exempt status by the Department of Transportation (57 FR 12872) with respect to some of the rules required by aircraft having configurations between 60 and 70 passengers.
LIAT can carry wheelchairs and other mobility assistive devices in the baggage hold, with priority designation. However, because of limited space within the cabin only some tools such as canes and small retractable walkers can be stored in the cabin area.
At some airports we provide boarding through the use of a mechanical lift if the airport ground handler, or other third party providers have this type of equipment. At other airports where this is not available, we use an aisle chair which is considered a manual boarding process to board and deplane non-ambulatory passengers.
Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:
For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and