Home > LIAT appeals for patience and understanding in the face of challenges
ST. JOHNS, Antigua, July 18, 2009 – Regional airline LIAT on Saturday appealed to its customers for their continued patience and understanding as it addresses a series of challenges which have resulted in numerous delays and cancellations in recent days.
Acting Chief Executive Officer Brian Challenger said that the disruptions being faced by LIAT at this time arise from a distinct lack of cooperation by some pilots and an unusual increase in unscheduled maintenance, resulting in a severe strain on the carrier’s operations at a time when its schedule calls for maximum aircraft availability.
“As a result we have been unable to fulfill our social contract to transport the people of the Caribbean in a timely manner,” Mr. Challenger said
The months of July and August are usually two of the busiest for LIAT with high volumes of vacationers and other people making trips during the summer.
“On behalf of the rest of the management team I would like to express heartfelt thanks to staff throughout the network who have come under tremendous pressure in recent days, especially those employees on the frontline who have had to deal with disrupted customers,” added Challenger.
The Acting CEO said inclement weather has also been a factor and this forced LIAT to divert a flight from the Melville Hall Airport today. He said that there was a similar situation on Tuesday when two flights were diverted from the Melville Hall Airport.
Mr. Challenger is assuring the travelling public that safety remains LIAT’s primary concern and number one priority.
LIAT takes this opportunity to apologize for the inconvenience caused to passengers and would like to again advise the travelling public that every effort is being made to get them to their various destinations as soon as possible. The Company is advising passengers to call ahead of their scheduled departure time to check on the status of their flight.
LIAT is one of the leading Caribbean airlines. It is owned by regional shareholders, with the major shareholders being the Governments of Barbados, Antigua and Barbuda and St. Vincent and the Grenadines. More information about LIAT may be found at www.liat.com .
Desmond Brown, Corporate Communications Manager, LIAT (1974) Limited, Head Office, Sealey Building, Sir George Walter Highway, Antigua. Telephone: +268 480 5600 EXT 6222, fax: +268 480 5638 and email: email@example.com.